2811493 - Enable "Fax" Field For Individual Customers In Enterprise Search

Symptom

Fax is the standard data field in Individual customer. However, “Fax” field is missing as search criteria in Enterprise search for Individuals.

Environment

SAP Cloud For Customer

Reproducing the Issue

1. Login to the Responsive UI system.

2. Click on Lens Icon on Top Right Corner, for Enterprise Search.

3. Select "Individuals" from the drop down showing "All Categories".
4. Click on Advanced.
5. Screen shows all fields available for Individuals.

6. Fax field is not available.

Adapt option is not enabled to add Fax field in the Enterprise Search Screen.

Cause

Fax as a query parameter, is not added for enterprise searches. Hence this field is not available.

As this also has a negative performance impact, due to which SAP does not plan to add may field like Fax in Enterprise Search.

Resolution

Fax field is not available for Individuals in enterprise Search. This is expected behaviour.

If you need this functionality urgently you may contact your implementation manager to help with such requests or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html .

You can contact Cloud Service Center as follows:

If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder

If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

An alternative option may be to check the SAP Cloud for CustomerIdeas Forum to submit an idea:

https://influence.sap.com/SAPCloudforCustomer

Keywords

Enterprise Search, Fax, Enable, OWL, Individuals, Advance Search, Performance , KBA , enterprise search,fiori ,fax,individuals , LOD-CRM-APM , Application & Performance Management , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Attachments

Fax Field not available in Enterprise advance search for Individual customer.jpg
Screen Shot Document - Enterprise search.docx