Fax is the standard data field in Individual customer. However, “Fax” field is missing as search criteria in Enterprise search for Individuals.
SAP Cloud For Customer
Reproducing the Issue
4. Click on Advanced.
5. Screen shows all fields available for Individuals.
Fax as a query parameter, is not added for enterprise searches. Hence this field is not available.
As this also has a negative performance impact, due to which SAP does not plan to add may field like Fax in Enterprise Search.
Fax field is not available for Individuals in enterprise Search. This is expected behaviour.
If you need this functionality urgently you may contact your implementation manager to help with such requests or approach directly the SAP Cloud Service Center.
You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html .
You can contact Cloud Service Center as follows:
If you are a partner: please use email@example.com or the Partnerfinder
If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page
An alternative option may be to check the SAP Cloud for CustomerIdeas Forum to submit an idea:
Enterprise Search, Fax, Enable, OWL, Individuals, Advance Search, Performance , KBA , enterprise search,fiori ,fax,individuals , LOD-CRM-APM , Application & Performance Management , LOD-CRM-ACC , Account , How To
|Fax Field not available in Enterprise advance search for Individual customer.jpg|
|Screen Shot Document - Enterprise search.docx|