SAP Knowledge Base Article - Public

2811493 - Enable "Fax" Field For Individual Customers In Enterprise Search


Fax is the standard data field in Individual customer. However, “Fax” field is missing as search criteria in Enterprise search for Individuals.


SAP Cloud For Customer

Reproducing the Issue

        1. Login to the Responsive UI system.
        2. Click on Lens Icon on Top Right Corner, for Enterprise Search.
       Lence Icon.jpg
        3. Select "Individuals" from the drop down showing "All Categories".
        4. Click on Advanced.
        5. Screen shows all fields available for Individuals.
        6. Fax field is not available.
         Fax FAX Field .jpg
Adapt option is not enabled to add Fax field in the Enterprise Search Screen. 


Fax as a query parameter, is not added for enterprise searches. Hence this field is not available.

As this also has a negative performance impact, due to which SAP does not plan to add may field like Fax in Enterprise Search.


Fax field is not available for Individuals in enterprise Search. This is expected behaviour.

If you need this functionality urgently you may contact your implementation manager to help with such requests or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on .

You can contact Cloud Service Center as follows:

If you are a partner: please use or the Partnerfinder

If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

 An alternative option may be to check the SAP Cloud for CustomerIdeas Forum to submit an idea:


Enterprise Search, Fax, Enable, OWL, Individuals, Advance Search, Performance , KBA , enterprise search,fiori ,fax,individuals , LOD-CRM-APM , Application & Performance Management , LOD-CRM-ACC , Account , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


Fax Field not available in Enterprise advance search for Individual customer.jpg
Screen Shot Document - Enterprise search.docx