SAP Knowledge Base Article - Public

2812377 - Message Center - Attachment sent by candidate via email is not captured in Message Center


When a candidate sends an attachment via email, the attachment is not being captured in the Message Center.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. System user (Recruiter, Hiring Manager,...) sends a manual email to the candidate to initiate the correspondence
  2. Candidate receives the email
  3. Candidate replies to the email and adds an attachment
  4. System user receives the email, but the attachment is not captured in the Message Center, it is missing


Currently it is not possible to view attachments sent by candidates in Message Center. Only the email is visible. This is an expected behaviour of the system.

This also applies for the user’s mailbox which is outside SuccessFactors. The email the user receives in his own mailbox is a copy of the correspondence from Message Center.


An enhancement request has already been submitted: [Message Center] - Message Center - Candidate's Attachment. We encourage you to vote for it if this is something you wish to see considered for inclusion in a future release.

See Also

2090228 - How to submit enhancement requests for SAP SuccessFactors products


Message Center, attachment. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions