SAP Knowledge Base Article - Public

2812567 - Error: "Response has invalid status code urn:oasis:names:tc:SAML:2.0:status:Responder, status message is Unable to verify the signature" in SAP Analytics Cloud (SAC)

Symptom

  • Error: Response has invalid status code urn:oasis:names:tc:SAML:2.0:status:Responder, status message is Unable to verify the signature when trying to login to SAP Analytics Cloud (SAC).

Response.png

Environment

  • SAP Analytics Cloud

Reproducing the Issue

  1. Navigate to the SAC URL to login.
  2. Error is displayed.

Cause

This issue is due to an SAP Analytics Cloud metadata update.

Resolution

  1. Open the Chrome browser and navigate to https://<tenant name>.authentication.<landscape>.hana.ondemand.com/saml/metadata
    e.g. if the tenant URL is https://abcd-test-eu.eu10.sapanalytics.cloud/, navigate to:
    https://abcd-test-eu.authentication.eu10.hana.ondemand.com/saml/metadata
  2. The browser will download a metadata file. For example, metadata.xml.
  3. Provide the file to the IDP administrator to update the IDP and replace the existing SAC metadata with the new metadata from the metadata.xml file.
  4. Re-test your SAP Analytics Cloud URL.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , custom idp , sso authenticating fails with a status " , with a status "...unable to verify the s , unable to load to all our tenants (inclu , unable to verify the signature , mis-match , "...unable to verify the signature" , fpa36-9378 , saml authentication stopped working , all our tenants (including production , certificate mismatch.docx , certificate mismatch cert mis match mis , current certificate , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem

Product

SAP Analytics Cloud 1.0