2812611 - Merge error > Observer relationship for a task checklist

When trying to merge Learning users, the system throws a validation error: "You cannot merge the users because there is an observer relationship for a task checklist between them. To proceed, remove the relationship and try merging again".

SAP SuccessFactors Learning

1. Learning Administration > Users > Tools > Merge Users > Search for "user1" and "user2" >
2. "user1" to "Merge From User ID" > "user2" to "Merge Into User ID" > Merge > Validation error.

The validation error happens during the merge action because one of the users that is involved in the merge is added as a task observer for the other user.

When the merge action happens, the merge validation throws the observed exception to prevent the creation of inconsistent data and this is an expected behavior.

It would be necessary to remove the task observer relationship that is existing between the users. One of them is the one who requested the observation (requester) and the other one is the selected observer (observer). There would be two options:

• (1) The requester goes to their learning plan > Find the pending observation task > "Manage Observers" > "Remove" > "Confirm".
• (2) The observer goes to their learning plan > Find the pending observation task > "Open Observation" > Answer it/Fill it out > "Record Failure"/"Record Completion".

• 2096262 - Merging users in SAP SuccessFactors Learning
• 2661947 - Unable to merge users due to pending approvals
• 2382813 - Merge user indicates that item/program/curricula was assigned by System AP

error code = -7, error data =, merge, error, validation, user, learning, You cannot merge the users because there is an observer relationship for a task checklist between them. To proceed, remove the relationship and try merging again, observer, task, observation , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-USR , User Entity , Problem