SAP Knowledge Base Article - Public

2812614 - Token [[interview_time]] not resolving when used in application status - Recruiting Management


The token [[interview_time]] not resolving when used in application status


SAP Successfactors Recruiting Management 

Reproducing the Issue

1. Go to Admin Center > Manage Recruiting Email Templates

2. Create New Template > Include in the email template [[interview_time]]

3. Go to Admin Center > Edit applicant status configuration

4. Select the status set name > take action > edit

5. Select preferred status > take action > edit

6. External Candidate > Select template with [[interview_time]] > save

7. Move Candidate to speciifc status > send email to candidate

8. Candidate receives email > token with [[interview_time]] will not resolve.


The template configured in edit applicant status configuration page wil not have support for new additional tokens. Also, the template configured in application status page overrides the one configured in trigger framework


Use the [[interview_time]] token only for recruiting email triggers as this token is provided only for the trigger framework.

See Also

2080904 - [[INVITE_LINK]] Token is not Populating when Candidate is Invited to Apply - Recruiting Management

2748994 - [[INTERVIEW_DATE]] and [[INTERVIEW_TIME]] are not working for Cancel Interview Notification Trigger


[[interview_time]], Email Trigger, Applicant Status, Interview tokens, RCM, Application Status, tokens, , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions