Symptom
- Panels are skipped
- Step is moved to Signature Step
Environment
SAP SuccessFactors Onboarding 1.0 - All Versions
Reproducing the Issue
Cause
If "NES.RedirectToSignPageIfDocumentsExist" App Config Key is set as True, when a form is generated in PHV and it requires to have a signature in NES, the panels will be skipped for user (Candidate or Corporate Representative) to sign.
Resolution
For Live Customer(s)
To check why panels are skipping, please reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case. In addition, follow the template when creating an case and provide the needed information below.
- Subject: KBA 2812618 - Panels Skipping
- Component: LOD-SF-OBD-PAN
Problem Description:
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For Implementation Partner(s) and Consultant(s)
Set the value of "NES.RedirectToSignPageIfDocumentsExist" App Config Key to False
See Also
Keywords
Skip, Panel, NES, New Employee Step, ONB-25081 , KBA , LOD-SF-OBD-FRM , Country Compliance Forms , Problem