2812623 - Server Side recordings for inbound and outbound calls are either empty or not generated in the shared location

• SAP Contact Center suddenly stopped recording calls
• In the recording path you can see some of the recordings but the files are empty and contain no actual recording
• In the logs for the Virtual Unit handling the Server Side Recordings (SSR) you find similar errors:
• Agent Server Log:
• ERR> failed to create file ''
• ERR> in WFW::CloseWrite (0x109)
• ERR> Invalid source file, ending mix
• ERR> WFR.Open(C:\Users\XXXX\AppData\Local\Temp\MRSC0C3.tmp) failed (0xE101)
• ERR> NULL pointer in WaveFileConvert::Convert()
• Convert failed with error: failed to open file 'C:\Users\XXXX\AppData\Local\Temp\MRSC0C3.tmp'
• MRS log:
• Recording not started for...
• WRN> Convert failed with error: failed to open file 'C:\Users\XXXX\AppData\Local\Temp\MRSDC59.tmp'
• ERR>  in WFW::CloseWrite (0x109)

SAP Contact Center 7.0

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem