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2812625 - Groupware Logon Business Configuration Scoping Messages


You're trying to log in the Microsoft Outlook Add-In, but is getting one of the below messages:

SAP Business ByDesign - BC Scoping Error: Groupware is not scoped in for synchronization, the synchronization is not possible. Please change the scoping for synchronization to work.

SAP Cloud For Customer - The SAP Cloud For Customer Add-In for Microsoft Outlook has not been set up yet. Please ask your administrator to check the business configuration settings for the integration of local e-mail applications.

outlook issue.PNGoutlook issue 2.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP Cloud For Customer
  • SAP Business ByDesign


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


Groupware; Add-in; Add-on; Scoping; Scope; Connect; Login; Outlook; Logon; The underlying connection was closed; establish trust relationship , KBA , LOD-CRM-GW-OUT , Outlook , How To

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