SAP Knowledge Base Article - Public

2812824 - Cannot see users under user field


Cannot see list of users under custom field we created. Only one user shows under the user field.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to any MDF object such as EmployeeTime or create a custom MDF object.
  2. Create a new custom field of data type User.

  3. Verify in the UI if the field works fine.

only one result in dropdown1.png


Field rendering is missing.


You can use UI Filed Rendering in the custom user field that you have created as shown below:

Field Renderer.png

  • Set UI Field Renderer = workerFieldRenderer
  • Make sure Source Field Name & Destination Field Name is blank in costCenterManager.
  • If you use effectiveStartDate costcentermanager will reflect as of that date only.

Alternatively please refer to "See Also" for reference KBA".

See Also

 2355197 - Understanding "UI Field Renderer"


workerFieldRenderer, UI Field Renderer, custom user field, user field dropdown not showing result, SuccessFactors, MDF object, cost center, no data, OBX, CDC, Custom Data Collection , KBA , workerfieldrenderer , ui field renderer , successfactors , custom mdf field user , LOD-SF-MDF-OBJ , Object Definition & Field Related Issues , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Onboarding