SAP Knowledge Base Article - Public

2812831 - Clicking on the [[FEEDBACK_REQUEST_LINK]] opens on the Home Page - Continuous Performance Management


In the Feedback Request notification, when a user clicks on the [[FEEDBACK_REQUEST_LINK]] it opens on the Home Page.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Continuous Performance Management

Reproducing the Issue

In the Continuous Feedback Request Notification, the token [[FEEDBACK_REQUEST_LINK]] is embedded in the email body:

feedback request token.png

The Continuous Feedback Request Notification is received when a user requests feedback from another user:

feedback request link.png

When the user clicks on the link above, this opens on the Home Page and the user has to select the Provide Feedback tile to respond to the request:

feedback request homepage.png


This is the expected behavior of the system.


  • The [[FEEDBACK_REQUEST_LINK]] token will not allow for navigation to the Continuous Performance Management page.
  • It is the expected behavior that the link will address to the Home Page where the user can select the "Provide Feedback" tile and respond to the feedback request.


CPM, Continuous Performance Management, E-mail, Email, notification, Link, [[FEEDBACK_REQUEST_LINK]] , token, navigate, home page, incorrect, URL, provide feedback, tile , KBA , LOD-SF-CPM-EML , Emails and Notifications , Problem


SAP SuccessFactors Performance & Goals all versions