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SAP Knowledge Base Article - PreviewSymptom
SLA (Service Level Agreements) milestones are not working for holidays, even after you added the holidays to Working Calendar.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
SLA; Holiday; Calendar; Ticket; Service Level Agreements; Milestone; Date; custom calendar ; custom holiday , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-CAL , Calendar Control , How To
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