SAP Knowledge Base Article - Preview

2813035 - How to understand Incident Status - SAP ONE Support Launchpad


  • Why is it important that the status be maintained by all involved parties for each incident?
  • What are the details of the Status of an incident?
  • Why does an incident automatically confirm?
  • How are notifications sent?
  • How to do a search for a potential solution?
  • What types of files can be sent to an incident?



  • SAP Support Portal
  • SAP ONE Support Launchpad


Notification incidents Reporting life cycle life-cycle

Automatic  confirmation file types 

, KBA , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-SAPSMP-SUP , Support Applications , How To

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