2813354 - Extended User Information template doesn't show all elements

• When we download an Extended User Information template for Personal Information we do not see all of the configured standard elements.
• All of the fields are not appearing in the Extended User Information export.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HCM Suite

1. Admin Center > Import Extended User Information
2. Select "Personal Information" for Specify the Type of Information You Want to Import 
3. Select Download Data Import File Template
4. Review the template and notice that all standard elements configured are not visible.

• Partial Data Model configurations are missing for the the user-defined block <view-template id="sysDefinedFields">
• The view-template sysDefinedFields only accept the fields which are not in the UDF file.

Note:

The solution below is applicable only for Non-EC instances. For EC instances, certain fields, such as dateOfBirth, are hard-coded HRIS mappings and are automatically fulfilled based on the user application information. Due to this, these hard-coded fields don't appear in the Extended User Information template and cannot be manually added or removed. 
The hard-coded fields affected can be verified by consulting KBA 2172427, which details HRIS Sync and data synchronization from EC to EP.

Important: 

• To validate and resolve this issue, you will need access to provisioning. As a customer, you do not have access to validate/resolve this issue. Please reach out to your partner to validate and resolve.  If you are no longer working with a Partner, please open a support ticket using the component LOD-SF-PLT-UIM.
• Below are the 26 valid fields that can be added to appear in the Extended User Information export/template that relate to person info:

• Each added element must be defined in the user-defined block <view-template id="sysDefinedFields">
• If the element is not defined in this section, the field will not appear in the Extended Users Information export/template.

Check the definitions:

1. Provisioning
2. Import/Export Data Model
3. Export file (Select 'Save' not 'Open')
4. Submit
5. Open the file
6. This template load fields from data model <view-template id="sysDefinedFields"> and <edit-template id="fields">. The configuration looks like this:

<view-template id="sysDefinedFields" visibility="none" pdf-printing-enabled="false">
     <label>Company Fields</label>
     <description>This view defines the list of standard used by the company.</description>
  <edit-template id="fields">
     <label>fields</label>
     <description>fields</description>
     <standard-element-ref refid="ssn"/>
     <standard-element-ref refid="dateOfBirth"/>
     <standard-element-ref refid="citizenship"/>
     <standard-element-ref refid="nationality"/>
     <standard-element-ref refid="ethnicity"/>
     <standard-element-ref refid="married"/>
     <standard-element-ref refid="minority"/>
     <standard-element-ref refid="businessSegment"/>
     <standard-element-ref refid="riskOfLoss"/>
     <standard-element-ref refid="impactOfLoss"/>
     <standard-element-ref refid="futureLeader"/>
  </edit-template>
</view-template>

It's crucial to verify and remove any invalid fields under the view template "sysDefinedFields" within the succession data model. Once these fields have been removed, the data model should be re-imported.

• KBA 2091409 - Extended User Information: Import & Export Process for Personal & Background Information, and Trend Data
• KBA2754075 - How to download template for Extended User Information Import?
• KBA 2172427 - HRIS Sync - Data Synchronization From EC to EP - Hard Coded Sync Mappings

Extended User Information, missing, fields, values, not appearing, import, export, template, dateOfBirth, ssn, citizenship, nationality, ethnicity, married, businessSegment, riskOfLoss, impactOfLoss, futureLeader, sysDefinedFields , KBA , LOD-SF-PLT-MNG , Manage user Issues , Problem