SAP Knowledge Base Article - Public

2813469 - Unable To Change Account In E-Mail Activity


You want to change the account in an E-Mail Activity but cannot edit it.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Activities work centre.
  2. Go to the E-Mails view.
  3. Open any e-mail.
  4. Click Edit.

Even in edit-mode there is no way to change the account attached to the e-mail.


The e-mail address and therefore the account is directly bound to the email activity.


You can merge two accounts to get e-mails moved to one account from another, however, you cannot change the account the e-mail is associated to.


email e-mail cannot change not possible edit account , KBA , LOD-CRM-ACT , Activities , LOD-CRM-ACC , Account , LOD-CRM-SC-EML , Email , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions