Symptom
When Benefit Auto Enrollment job runs and employee is eligible for Benefit Exception system do not set Benefit Effective From based into Exception Date
Environment
- SAP SuccessFactors Employee Central
- Global Benefits
Reproducing the Issue
- Create a Benefit Exception Business rule to set Benefit Enrollment Effective date
- Run Benefit Auto Enrollment job
- System save Benefit Enrollment to employee with Benefit Enrollment Job as Effective date
Cause
Exception feature supports only Manual type benefits. For Automatic type benefits the effective from date will be always the job run date. Currently, system is not supporting past or future effective date for automatic type enrollments.
Resolution
Configure Benefit Enrollment job to run on a Daily basis and whenever there is a new hire, system should pick the employee and enroll on the same day.
For all existing employees, Benefit Enrollment should be imported.
Keywords
KBA , LOD-SF-EC-GBF , Global Benefits , Problem