Symptom
The 'Learning Requested' column returns empty in places.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Logon to LMS
- Run Approval Status Report
- Note that the Approval request not populated
Cause
The Learning Requested column uses custom formatter. The column value does not directly relate to one of the columns in DB. Its value depends on five values from the query: title, cpnt_typ_id, ID, rev_num and rev_dte
Formatter has logic to take in those values and determine what value to be displayed for that column.
In addition:
- When a class for which approval has been triggered is cancelled, the title under the approvals tab will change to 'Enrollment Cancelled'.
- For records with the title as 'Enrollment Cancelled', the 'Learning requested' column under the approval status report will be blank. This is because the class is cancelled and no longer available.
Resolution
This is expected behavior.
To have any change is this behaviour implemented you would need to create an enhancement request as outlined in KBA 2167560 - Submit an Enhancement Request for LMS
Keywords
Reports, Learning Requested, SuccessFactors, Column, Standard Approval Status , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , Learning Management System , Problem