Symptom
This KBA explains how to have a course price displayed in the catalog when the chargeback purchasing option selected is the "No Charge" one
Environment
SAP SuccessFactors Learning
Reproducing the Issue
On the Learning admin side, click:
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Learning > Items > Search and access the desired item >
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More > Chargeback > Purchasing Option > No Charge > Apply Changes >
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Pricing > Add and save the desired course price.
On the Learning user side:
- Enter the edited course description/id in the catalog tile > The system shows the course as "Free"
Cause
- When the chargeback purchasing option selected is the "No Charge" one, the system will only display the price if the course is OCN related.
- Other courses will still be displayed as "Free".
Resolution
- To have the price of OCN courses displayed when chargeback purchasing option selected is the "No Charge" one, it is also necessary to have the "pricingModel" OCN configuration line set to "RETAIL".
- On the Learning admin side, click:
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System Admin > Configuration > System Configuration > OPEN CONTENT NETWORK >
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Search for the desired "pricingModel" OCN configuration line and set it to "RETAIL" > Apply Changes
See Also
- SAP Help Learning Commerce
- 2318296 - Implementing Open Content Network (OCN) with SuccessFactors Learning (LMS) - User Assistance Documentation Links
- 2416242 - LMS Commerce - Knowledge Support and Tips
- 2400424 - How to remove pricing from items
- 2561671 - Price for Scheduled Offering not shown in Catalog
- 2222191 - Scheduled Offering Price is not displayed in Catalog-LMS
Keywords
display, course, item, price, no, charge, option, chargeback, catalog, ocn, pricingModel, retail, sf, success factors, LMS , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS-COM , Commerce , LOD-SF-LMS-OCN , Open Content Network , Problem
Product
SAP SuccessFactors Learning all versions