Symptom
When trying to find availability for interviews there is an error message for possible causes, one of those is related to calendar availability.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- When scheduling an interview, you try to find the interviewer availability
- There is an error message with few possible causes
Cause
This is an Outlook / Exchange / O365 setup, and is not managed by SFSF or SAP.
Each customer have their own email security policies, and this should be cleared with network admins.
Resolution
Below you can find official Microsoft articles showing how to enable this visibility:
Using Outlook: https://support.microsoft.com/en-us/help/3079932/users-can-see-only-basic-free-busy-mailbox-information
Using O365 Webmail: https://support.office.com/en-us/article/share-your-calendar-in-outlook-on-the-web-7ecef8ae-139c-40d9-bae2-a23977ee58d5
Keywords
free, busy, time, interview, availability, calendar, default calendar permission, Free/Busy time, interview Scheduling , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , How To