SAP Knowledge Base Article - Public

2814384 - How to set Free / Busy permission in outlook to find availability for Interview Scheduling - Recruiting Management


 When trying to find availability for interviews there is an error message for possible causes, one of those is related to calendar availability.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. When scheduling an interview, you try to find the interviewer availability
  2. There is an error message with few possible causes  



This is an Outlook / Exchange / O365 setup, and is not managed by SFSF or SAP.

Each customer have their own email security policies, and this should be cleared with network admins.


Below you can find official Microsoft articles showing how to enable this visibility:

Using Outlook:

Using O365 Webmail:


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