Symptom
Your invoice request is in status inconsistent or you get the following error message while trying to invoice an invoice reques
"Invoice request XYZ item XX not possible; reference document inconsistent" (XYZ represents the ID of the invoice request and XX the line item number).
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Customer Invoicing work center.
- Go to the Invoice Requests view.
- Select the invoice request XYZ.
- The invoice button is grayed out and invoice request XYZ is in status inconsistent.
or
- The following error message occurs when clicking the invoice button:"Invoice request XYZ item XX not possible; reference document inconsistent".
Cause
To find out what is causing the issue you need to check the inconsistent invoice request.
- If invoice request XYZ is inconsistent select it and click the check button to show further information on the issue.
or
- If you get the error message "Invoice request XYZ item XX not possible; reference document inconsistent" when invoicing invoice request XYZ, you need to find the inconsistent invoice request of the preceding document.
To do so follow below steps:
- Select invoice request XYZ.
- Click the Edit button.
- Navigate to the Document Flow tab.
- Copy the ID of the preceding sales document (for example, a sales order, a service order or a customer contract)
- Go back to the Invoice Requests view and open the Filter.
- Maintain the Document ID and Document Type of the preceding document.
- Click the Go button.
- Find the respective invoice request which is in status inconsistent.
- Select it and click the Check button.
Resolution
How to check for the inconsistent invoice request:
1817669 The Error Message 'Invoice request XYZ item ABC not possible; reference document inconsistent' is Triggered
You have a specific error message after checking the inconsistent invoice request:
2627530 Customer Invoice Request is inconsistent Due to Error 'Using business partner ABC not permitted; status in master data Not Active'
2597273 Inconsistent Invoice Request with Issue "Party Sales Unit ID does not exist in master data".
2655178 Outbound Delivery Invoice Request Inconsistent: 'Determining quantity or unit of measure for invoicing not possible'
2648148 Inconsistent Invoice Request with Error Message 'Payment method not allowed for payer XYZ'
2238267 The Sales Order Invoice Request is Inconsistent with Error Messages
1772361 The Sales Order Invoice Request is Inconsistent with the following Error Message: "Authorization Date Missing"
2121251 Invoice Request is Inconsistent due to the Validity of the Sales Unit
1822783 Inconsistent Invoice Request is Created With Error Message: "Financial data for seller missing in master data of account"
1718618 Invoice Request Inconsistent Due To Error: "Date for maximum discount must be before other payment dates"
2485841 Outbound Delivery Invoice Request is inconsistent due to serial number issue
2079567 In External Invoice Request, You Get Error: Party Employee Responsible ID does not exist in master data
2566977 Tax Reporting Unit is not Determined for Service Confirmation Invoice Request.
2773584 Avalara or Vertex Error
1905949 Error: "Sales Order item is disabled for posting; item is completed" Occurs and Invoice Request is Inconsistent
3246297 Error Occurs on Sales Document 'Credit card blocked'
What to do when the invoice request is still inconsistent doing the above described correction:
2476531 Unable to Invoice Even After Removing the Inconsistencies in the Invoice Request Document
Errors while invoicing:
1728040 Error Occurs in the File Input Run for the Customer Invoice Requests
2776668 Tax Country In Invoice Request Not As Expected Or Error: Exchange Rate Currency A/Currency B On Date Missing For Currency Conversion
2243179 Not Possible to Release Customer Invoice due to Reference Document Inconsistent
How to cancel an inconsistent invoice request in third party order processing:
1852048 How to Cancel Inconsistent Invoice Request in Third Party Order Processing
See Also
- 1817669 The Error Message 'Invoice request XYZ item ABC not possible; reference document inconsistent' is Triggered
- 2627530 Customer Invoice Request is inconsistent Due to Error 'Using business partner ABC not permitted; status in master data Not Active'
- 2597273 Inconsistent Invoice Request with Issue "Party Sales Unit ID does not exist in master data".
- 2655178 Outbound Delivery Invoice Request Inconsistent: 'Determining quantity or unit of measure for invoicing not possible'
- 2648148 Inconsistent Invoice Request with Error Message 'Payment method not allowed for payer XYZ'
- 2238267 The Sales Order Invoice Request is Inconsistent with Error Messages
- 1772361 The Sales Order Invoice Request is Inconsistent with the following Error Message: "Authorization Date Missing"
- 2121251 Invoice Request is Inconsistent due to the Validity of the Sales Unit
- 1822783 Inconsistent Invoice Request is Created With Error Message: "Financial data for seller missing in master data of account"
- 1718618 Invoice Request Inconsistent Due To Error: "Date for maximum discount must be before other payment dates"
- 2485841 Outbound Delivery Invoice Request is inconsistent due to serial number issue
- 2079567 In External Invoice Request, You Get Error: Party Employee Responsible ID does not exist in master data
- 2566977 Tax Reporting Unit is not Determined for Service Confirmation Invoice Request.
- 2773584 Avalara or Vertex Error
- 1905949 Error: "Sales Order item is disabled for posting; item is completed" Occurs and Invoice Request is Inconsistent
- 2476531 Unable to Invoice Even After Removing the Inconsistencies in the Invoice Request Document
- 1728040 Error Occurs in the File Input Run for the Customer Invoice Requests
- 2776668 Tax Country In Invoice Request Not As Expected Or Error: Exchange Rate Currency A/Currency B On Date Missing For Currency Conversion
- 2243179 Not Possible to Release Customer Invoice due to Reference Document Inconsistent
- 1852048 How to Cancel Inconsistent Invoice Request in Third Party Order Processing
- 3246297 - Error Occurs on Sales Document 'Credit card blocked'
Keywords
Invoice Request; Customer Invoice Request; Inconsistent , KBA , AP-CI-CI , Customer Invoice , Problem