Symptom
While creating new account in groupware, the system rises the following message: "This Microsoft Exchange Account Is Already Registered. Please Specify Another Account."
Environment
SAP Cloud for Customer
Cause
Using the same e-mail address related to the same Exchange account accross different tenants is not supported.
Resolution
You need to create users with different e-mail address and Exchange account for test tenant and productive tenant.
See Also
You can also check the following link from Help Portal for more information related to provisioning users in groupware: Provision Users
Keywords
Groupware; Duplicated; Exchange; Account; Error; E-mail , KBA , LOD-CRM-GW-SRV , Server side groupware intergration , How To