SAP Knowledge Base Article - Public

2814577 - Unable to Create Groupware Account With Same E-mail In Multiple Tenants


While creating new account in groupware, the system rises the following message: "This Microsoft Exchange Account Is Already Registered. Please Specify Another Account."


 SAP Cloud for Customer


Using the same e-mail address related to the same Exchange account accross different tenants is not supported.


You need to create users with different e-mail address and Exchange account for test tenant and productive tenant.

See Also

You can also check the following link from Help Portal for more information related to provisioning users in groupware: Provision Users


Groupware; Duplicated; Exchange; Account; Error; E-mail , KBA , LOD-CRM-GW-SRV , Server side groupware intergration , How To


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