SAP Knowledge Base Article - Public

2814577 - Unable to Create Groupware Account With Same E-mail In Multiple Tenants

Symptom

While creating new account in groupware, the system rises the following message: "This Microsoft Exchange Account Is Already Registered. Please Specify Another Account."

Environment

 SAP Cloud for Customer

Cause

Using the same e-mail address related to the same Exchange account accross different tenants is not supported.

Resolution

You need to create users with different e-mail address and Exchange account for test tenant and productive tenant.

See Also

You can also check the following link from Help Portal for more information related to provisioning users in groupware: Provision Users

Keywords

Groupware; Duplicated; Exchange; Account; Error; E-mail , KBA , LOD-CRM-GW-SRV , Server side groupware intergration , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 1905