SAP Knowledge Base Article - Public

2814663 - Error "The saved document is not a PDF file" - "Display * is not possible" - SAP S/4HANA Cloud

Symptom

  • When displaying an output item, the following error occurs: 
    "The saved document is not a PDF file. Display is not possible." or "The 'Display Document' action is not possible because the saved document isn't  a PDF file."

  • The Display button is disabled.

    Disabled button.png

Image/data in this document is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP S/4HANA Output Management
  • SAP S/4HANA Cloud

Reproducing the Issue

  1. Open the Manage Billing Documents app.
  2. Navigate to the Output Items screen.
  3. Select the output item.
  4. Choose "More per Row".
  5. Choose "'Display Document' Action" to display the output.

    Display Document Action button.png


  6. The following error message is displayed:
  • "The saved document is not a PDF file. Display is not possible."
  • "The 'Display Document' action is not possible because the saved document isn't a PDF file."

Cause

The format of the used print queue is not PDF.

Only PDF files can be displayed with the "'Display Document' Action" button.

The "'Display Document' Action" button is disabled if the output item is in status Completed / Error and the format of the used print queue is not PDF.

Disabled button with message

Resolution

  1. Open the Manage Billing Documents app.
  2. Navigate to the Output Items screen.
  3. Select the output item.
  4. Choose "More per Row".
  5. Choose "Output Details"
  6. Note the Print Queue name
  7. Open the Maintain Print Queues app and check the format of the print queue.

    PCL Maintain Print Queue

  8. Set the print queue format to PDF here or set a different print queue with PDF format for your output in the Output Parameter Determination app.

See Also

SAP Help - Availability of Display Document

App Maintain Print Queues

2941522 - Output Management in SAP S/4HANA Cloud - Guided Answer

Setting Up Output Management (1LQ)

Keywords

PDF, PCL, format, maintain print queues, pdf, output item, billing, invoice, delivery, outgoing checks, physical inventory, OPD, Print Queue, Manage Outbound Deliveries, Manage Outgoing Checks, Format: PCL 5c (Color), pick list, picking list, delivery note, Display Document, "saved document isn't a PDF file", "saved document is not a PDF file", Packanweisung, PICKING_LIST, "Display * is not possible" , KBA , CA-GTF-OC , SAP S/4HANA output management , SD-BIL-GF-OC , Output Control Billing , Problem

Product

SAP S/4HANA Cloud all versions