SAP Knowledge Base Article - Public

2814795 - Application error when approving enrollment workflow for insurance type benefit

Symptom

Approver gets an application error with fingerprint=9ecb872bc262b3c86f5bfeb60c5a585cd183f40d when approving an enrollment workflow for insurance type benefit.

Environment

SAP SuccessFactors Employee Central: Global Benefits

Cause

Incorrect configurations.

Resolution

Employee Contribution and Employer Contribution are hidden in Insurance Plan Enrollment Details object definition. To solve the issue, visibility of the fields should be set to Read Only. After this, withdraw the existing workflow and re-initiate it.

Keywords

9ecb872bc262b3c86f5bfeb60c5a585cd183f40d, Insurance, Employer Contribution, Employee Contribution, Insurance Plan Enrollment Details, BEN-3844 , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions