Symptom
Approver gets an application error with fingerprint=9ecb872bc262b3c86f5bfeb60c5a585cd183f40d when approving an enrollment workflow for insurance type benefit.
Environment
SAP SuccessFactors Employee Central: Global Benefits
Cause
Incorrect configurations.
Resolution
Employee Contribution and Employer Contribution are hidden in Insurance Plan Enrollment Details object definition. To solve the issue, visibility of the fields should be set to Read Only. After this, withdraw the existing workflow and re-initiate it.
Keywords
9ecb872bc262b3c86f5bfeb60c5a585cd183f40d, Insurance, Employer Contribution, Employee Contribution, Insurance Plan Enrollment Details, BEN-3844 , KBA , LOD-SF-EC-GBF , Global Benefits , Problem