SAP Knowledge Base Article - Public

2815171 - Purchase order or Shopping cart not found

Symptom

You are searching for a Purchase order or shopping cart and its not found in the system.

Environment

SAP Business ByDesign

Reproducing the Issue

  1.  Go to Purchase request and orders work center
  2.  Go to Purchase order
  3.  Show all purchase orders
  4.  Search for respective purchase order

No results found.

or

  1. Go to Home work center
  2. Go to Self service view
  3. Click on Track my shopping carts
  4. Choose Shopping cart open, shopping carts-open for confirmation and shopping carts-completed, each one at a time and then
  5. Search for respective shopping cart

No results found.

Cause

Purchase order was deleted when it was in status In preparation or In revision.

This details are applicable for shopping cart as well.

Resolution

When the Purchase Order document which was in the status In Preperation is deleted, it cannot be tracked in the system in any place or in any ways. The same applies to Shopping cart requests as well.

Keywords

Purchase order not found, deleted purchase order,shopping cart not found, deleted shopping cart,could not find shopping cart,could not find Purchase order, in preperation document deleted , KBA , purchase order disappeared , purchase order not found , deleted purchase order , SRD-SRM-PRO , Purchase Requests and Orders , AP-POP-PO , Purchase Order , AP-REQ-IR , Internal Request , Problem

Product

SAP Business ByDesign all versions