SAP Knowledge Base Article - Public

2816643 - You cannot import a record with a user-id which is already used as username for another user while importing Employment Details - Employee Central

Symptom

 You cannot import a record with a user-id which is already used as username for another user while importing Employment Details

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Go to: Import Employee Data
  2. Select an entity: Employment Details
  3. Choose the File
  4. Click: Validate Import File Data or Import
  5. Face error: You cannot import a record with a user-id which is already used as username for another user

Resolution

  1. Download the User Directory File (Admin Center > Employee Export)
  2. Check if there is any UserId or Username there that matches with the one being used on Employment Details import:
  • If you find one UserID or Username there, View: 3058601 - How To Check Soft or Permanent Purge User
  • Please perform the Soft Purge as per KBA: 2545988 - How to Purge/Delete users in SuccessFactors or  2088065 steps and then once it is done perform the Permanent Purge as per KBA 2392076 so you can be sure that both UserID and Username are completely deleted from DataBase.
  • If you DO NOT find any UserID or Username on the Exported file, it means that a Soft Purge was done but the Permanent Purge was not.
    • If you are not sure about which userID was purged that need to be permanent purge now, please engage Support team to provide you the list of all users that were Soft Purged but were not Permanent Purged.
    • For SAP Support Only: in order to have the above query results, please raise internal ticket with Operations team as per steps of SRSD-56431 , once you have the query results please share with the customer so they can proceed with the Permanent Purge.

See Also

  • 2158399 - Unable to import user - Platform
  • 2545988 - How to Purge/Delete users in SuccessFactors
  • 2392094 - Re-activate a Purged User Via employee Import Feature
  • 3058601 - How To Check Soft or Permanent Purge User
  • 2392076 - User Permanent Purge feature
  • 2088065 - Data Retention Management - Purge Data - Platform

Keywords

userId, user-id, Employment Details, import, username, used, soft , Permanent, Re-activate, Purged User, You cannot import a record with a user-id which is already used as username for another user , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , LOD-SF-EC-DRM , Data Retention Management - (DRM & DRTM) EC Data Only , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions