SAP Knowledge Base Article - Public

2816726 - Instance Sync Wizard not Completing when Selecting MDF Data


  • Instance Sync Wizard not Completing when selecting more then 100 MDF Data at once.
  • Instance Sync keeps showing "Loading" screen and does not finishes the request.


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Instance Sync Wizard.
  2. Select more than 100 objects which are available for MDF Data.
  3. Instance sync wizard page will hang in the Summary section.


Currently, 100+ MDF data objects cannot be selected due to performance and data issues.


  • Current workaround is to sync MDF data by batches of 20 objects on each sync run.
  • Engineering team is working to improve this on future system releases.


instance sync wizard hang, sync not completing, sync MDF wizard error, instance sync not complete , KBA , LOD-SF-PLT-IST , Instance Sync Tool , Problem


SAP SuccessFactors HCM suite all versions