2816751 - Cannot Filter by Service Category Field in Reports or Data Sources

When reporting, if you apply filter criteria for field Service Category in report selection, no report results are retrieved.

SAP Cloud for Customer

1. Go to the Business Analytics work center.
2. Go to the Design Reports view.
3. Find and open report XYZ (XYZ represents the report name).
4. In report selection, open the value help for field Service Category.
5. Select any valid entry and click OK.
6. Update the report results.
7. No results are displayed in report.

The Service Category field is an UUID compound field and hence selecting and filtering value on this field is not supported.

Please use the characteristic field 'Service Category ID' to fulfill your requirement.

Note that if you have several service categories with the same name or ID, the "Service Category ID" field will only show 1 ID. IDs should ideally be unique so that the identification of a particular record can work. If you have a setup where the same ID needs to be used twice, you can add the fields "Version", "Valid From" and "Valid To" via the Add Fields feature in the report. Alternatively, if you are using a custom data source, you also can add the fields directly to your data source, by adding the data source "Service Category Name".

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