SAP Knowledge Base Article - Public

2817523 - Missing Fields on Sales Order Facet of Account

Symptom

You noticed that the fields Sales Organization and Distribution Channel are not available on Sales Order facet under Account. However, they are available under the Sales Quotes facet.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open any account.
  4. Go to the Sales Orders facet.
  5. Click on Adapt -> Edit Master Layout.
  6. Click to add fields on Sales Order table.
  7. The fields Sales Organization and Distribution Channel are not available on Sales Order facet under Account. However, they are available under the Sales Quotes facet if you check.

Cause

The fields Sales Organization and Distribution Channel are not yet supported in the Sales Order list.

Resolution

This is the standard behavior of the system.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea.

Keywords

Accounts, Sales Order facet,  Sales Organization, Distribution Channel , KBA , LOD-LE-CQP-CO , Lean Sales Orders , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 1905