2818116 - Inline Images Not Available on the Work Description and Internal Memo Field of Ticket

You are creating Tickets and are trying to add images to the Work Description field and Internal memo but you are not able to add the image.

SAP Cloud for Customer

1. Go to the Service work center.
2. Select the Tickets view.
3. Click on the plus sign '+' to create a new ticket.
4. On the creation screen, go to the Work Description field.
5. There is no option to add images.
6. On the Saved Ticket, try adding an Inline image as an Internal memo
7. There is no option to add images in the internal memo.

Per standard is not possible to add Inline images in the Work Description/Description field during the Ticket creation. By default, there is also no way to add the images in an Internal Memo.

You can add images on the Ticket Overview tab or on the Work Description tab only instead.

To enable this:

1. Go to the Administrator work center.
2. Select the Service and Social view.
3. Click on Ticket Configuration.
4. Check the box "Enable inline images for ticket description, work description and portal messages".
5. Save.

Note that the functionality to add inline images as a part of the Internal memo is available as of 2002 release.

Images ; Work Description ; Ticket ; Internal memo , KBA , LOD-CRM-SRP , Service Request Processing , How To