SAP Knowledge Base Article - Public

2818316 - 'Live news not available' in the News Feed & Upcoming Activities tile.


Images in this KBA are from SAP internal systems. Any resemblance to real data is purely coincidental.

RSS Feed URL is maintained, however,  the user sees the message  'Live news not available' in the homepage tile News Feed & Upcoming Activities.


SAP Cloud for Customer


In the Backend API, a Native SSL Error is occurring due to a certificate missing from the tenant's trust list.


  1. Log into system using Google Chrome.
  2. Press F12.
  3. Go to the Security tab.
  4. Click View Certificate.


  1. Go to the Details tab.
  2. Click Copy to File.


  1. Select the certificate format as DER encoded binary X.509 (.CER).
  2. Click Next.

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  1. Go to the C4C system.
  2. Navigate to Administrator work centre > Common Tasks > Edit Certificate Trust List.
  3. Upload the certificate you just saved.
  4. Save.
  5. Refresh the screen.

Note: If downloading Cert from Google News, for step 6 above, click the Certification Path tab and download at Root Level.(Choose GlobalSign Root CA -R1 -> View Certificate, and download from here).


RSS feed, empty, no data, live news , KBA , LOD-CRM-HOM , Home Page , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


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