- The key user creates an incident in ByD/C4C built-in support, can edit, reply and manage form the built-in support.
- The incident replicates to the SAP One Support Launchpad and is assigned to a reporter that is not the same contact as the key user/reporter in the tenant’s built-in support.
SAP One Support Launchpad
ByD, C4C, incident reporter, launchpad , KBA , SRD-CC-CI-CCS , Service Control Center , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , LOD-CRM-ADM , Administration UI , How To
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