SAP Knowledge Base Article - Preview

2818903 - Incorrect incident reporter in the SAP One Support Launchpad for C4C or ByD incidents

Symptom

  1. The key user creates an incident in ByD/C4C built-in support, can edit, reply and manage form the built-in support.
  2. The incident replicates to the SAP One Support Launchpad and is assigned to a reporter that is not the same contact as the key user/reporter in the tenant’s built-in support.


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Environment

 SAP One Support Launchpad

Product

SAP Business ByDesign 1905 ; SAP Cloud for Customer core applications 1905

Keywords

ByD, C4C, incident reporter, launchpad , KBA , SRD-CC-CI-CCS , Service Control Center , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , LOD-CRM-ADM , Administration UI , How To

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