SAP Knowledge Base Article - Preview

2818988 - Trust Agent Does Not Work With Error: Credentials not found, the configuration is empty / Authentication Methodtruenot supported - SAP Solution Manager 7.2

Symptom

  • After connecting the Diagnostics Agent in the Solution Manager. The Agent appears on the Non-Authenticated tab of Agent Admin. When you try to trust the Agent, it does not get authenticated / appears online and comes back on the Non-Authenticated tab.
  • In the SMDSystem.log you may see following errors:
javax.naming.NoPermissionException: client solman certificate not found, the configuration seems empty.
at com.sap.smd.agent.connection.ConnectionProperties.checkAuthenticationSettings(ConnectionProperties.java:234)
at com.sap.smd.agent.connection.SMDConnectionTask.internalAttemptConnection(SMDConnectionTask.java:313)
at com.sap.smd.agent.connection.SMDConnectionTask.access$000(SMDConnectionTask.java:50)
at com.sap.smd.agent.connection.SMDConnectionTask$1.run(SMDConnectionTask.java:92)
at com.sap.smd.agent.connection.P4JNDIContextHelper.executeInSecurityContext(P4JNDIContextHelper.java:141)
at com.sap.smd.agent.connection.SMDConnectionTask.attemptConnection(SMDConnectionTask.java:87)
at com.sap.smd.agent.connection.SMDConnectionTask.run(SMDConnectionTask.java:894)
at java.lang.Thread.run(Thread.java:836)
J2EE connection - missing credentials
Authentication method: basic
Exception: javax.naming.NoPermissionException: client certificate not found, the configuration seems empty.

[EXCEPTION]
javax.naming.NoPermissionException: Authentication Methodtruenot supported
at com.sap.smd.agent.connection.ConnectionProperties.checkAuthenticationSettings(ConnectionProperties.java:375)
at com.sap.smd.agent.connection.SMDConnectionTask.internalAttemptConnection(SMDConnectionTask.java:309)
at com.sap.smd.agent.connection.SMDConnectionTask.access$000(SMDConnectionTask.java:50)
at com.sap.smd.agent.connection.SMDConnectionTask$1.run(SMDConnectionTask.java:90)
at com.sap.smd.agent.connection.P4JNDIContextHelper.executeInSecurityContext(P4JNDIContextHelper.java:141)
at com.sap.smd.agent.connection.SMDConnectionTask.attemptConnection(SMDConnectionTask.java:85)
at com.sap.smd.agent.connection.SMDConnectionTask.run(SMDConnectionTask.java:889)
at java.lang.Thread.run(Thread.java:836)

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Read more...

Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

smdagent, ping reject, agent not known, "Authentication Method true is not supported", trust agents, trust agent, SMDSystem.log. , KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.