SAP Knowledge Base Article - Public

2819034 - Failed to Load Page Error in Super Admin site - ONB


This knowledge Base Article provides an explaination on why some links failed to load in Super Admin site.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log into Super Admin site (ONLY implementation partners or support engineers have access)
  2. Click on Features, Processes and/or Named User Types
  3. Notice the Failed to load page error message



This can happen after a recent refresh which led to some file path parameters not properly corrected in Account Option.


Please reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case. In addition, follow the template when creating an case and provide the necessary information below:

  • Subject: KBA 2819034 - Failed to Load Page Error in Super Admin site.
  • Component: LOD-SF-OBD-SYS

Problem Description:

  1. BizX Company ID 
  • [Insert affected instance]
  1. ONB Account ID
  • [Insert affected ONB environment]
  1. Data Center
  • [Insert DC - Production or Preview]

May we have your approval for accessing your system environment to continue request? 


Support Team: Please see internal memo for solution.

See Also


Super Admin, Access, Tab, Links, Processes, Failed to load page, SF, Success Factors, OBD, ONB , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , Problem


SAP SuccessFactors Onboarding all versions