SAP Knowledge Base Article - Public

2819044 - Removing CorrespondenceCode from Emails Sent to Candidates via Message Center - Recruiting Management

Symptom

  • How to remove CorrespondenceCode from emails sent to candidates using the message center?
  • Is it possible to remove CorrespondenceCode from emails in SAP SuccessFactors Recruiting? 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Candidate Application.  
  2. Navigate to the Correspondence portlet.  
  3. The received email will include a CorrespondenceCode at the end and text stating "For successful processing of your response, do not delete the CorrespondenceCode and other content in this email." 

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Cause

The CorrespondenceCode and accompanying text are system-generated and cannot be removed.

Resolution

  1. Ensure the email body contains the following information:  
       a. ~~~~~ line  
       b. CorrespondenceCode  
       c. Attachment information line  
  2. The CorrespondenceCode and text "For successful processing of your response, do not delete the CorrespondenceCode and other content in this email." cannot be removed as they are system-generated.  
  3. When candidates reply to the email, ensure the content and subject are not removed to allow the email to appear in the message center.  

Keywords

 email, message center, candidate communication, system-generated text, CorrespondenceCode, email body, recruiting notifications, message center reply, email processing, recruiting emails, system constraints, correspondence portlet.   , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To

Product

SAP SuccessFactors Recruiting all versions