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SAP Knowledge Base Article - PreviewSymptom
Incoming e-mail received in Unassociated e-mails view with a Reason "Inconsistent channel address in custom/envelope-from header in mime" or "No matching contacts were found". You expect that those emails were linked to a Ticket or to a Default Account.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Multiple email, channel, custom,envelope-from, ticket, unassociated email , KBA , custom , envelope-from , LOD-CRM-SC-EML , Email , Problem
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