SAP Knowledge Base Article - Public

2819641 - New Hire Entered Incorrect SSN and E-Verify Shows DHS/SSA Tentative Nonconfirmation [Compliance] - Onboarding 1.0

Symptom

  • New Hire Entered Incorrect SSN and E-Verify Shows DHS/SSA Tentative Nonconfirmation
  • Incorrect Social Security Number
  • Wrong Social Security ID

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

Cause

Resolution

For Live Customer(s)

When a candidate entered their SSN incorrectly and E-Verify is already submitted, below is the available options for a Corporate Representative to rectify this kind of scenario.

  • OPTION 1: Kindly "Resolve" the E-Verify Case as Incorrect Data, see KBA 2244508
  • OPTION 2: If the "Resolve" option is not Available due to DHS/SSA Tentative Nonconfirmation and candidate already contested; you may need to contact SAP Product Support

 

If the scenario falls to OPTION 2, then please reach out to SAP Product Support in SAP for Me via SAP Expert Chat or Support case. In addition, follow the template when creating an case and provide the needed information below.

  • Subject: KBA 2819641 - New Hire Entered Incorrect SSN and E-Verify Shows DHS/SSA Tentative Nonconfirmation
  • Component: LOD-SF-OBD-EVF

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Permission to verify the Employee's Case Number status
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

See Also

Keywords

I-9, US, SSN, Social, Security, DHS, SSA, Administration, Department, Homeland, Security , KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding all versions