SAP Knowledge Base Article - Public

2819642 - Enable or Disable I9R_ReverificationNot Standard Panel [Compliance] [Service Request] - Onboarding 1.0


Request to enable or disable I9R_ReverificationNot I9 Reverification Process Standard Panel.

IMPORTANT: The panel is tightly linked to four standard Corporate Structure Levels and can only be disabled if one of the below is missing:

Corporate Structure:

  1. Company (DivCode)
  2. Division (LocDistrict)
  3. Department (LocNum)
  4. Location (DeptCode)


SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue



For Live Customer(s), Implementation Partner(s), and Consultant(s)

To disable or enable the I9R_ReverificationNot standard panel, please reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via Support case. In addition, follow the template when creating an case and provide the needed information below.

  • Subject: KBA 2819642 - Enable or Disable I9R_ReverificationNot Standard Panel
  • Component: LOD-SF-OBD-SCR

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Permission to Enable/Disable I9R_ReverificationNot Standard Panel
    • [Insert approval if you request to disable or enable the panel]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.


Customer or Partner needs to re-create a custom panel which the instruction is mentioned in the KBA: 2819128 - Timestamp Error Shows When Trying to Access I9 Reverification Activity due to Missing Standard Corporate Structure Level [Compliance] - Onboarding 1.0

See Also


Custom panel, Standard, Panel, Compliance, I9 Reverification, COSR-172082, ONB-24275, ONB-25055, Corporate Structure, Company, Division, Location , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To


SAP SuccessFactors Onboarding all versions