2819650 - Unable to fetch existing request - Instance Refresh Tool

Users facing error "Unable to fetch existing request" on Instance Refresh page.

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SAP SuccessFactors HCM Suite

1. User go to Admin Center
2. Search for Instance Refresh
3. Error pop-ups:

Besides requesting your Implementation Partner or SAP Support to run the back-end jobs for Company Schema Upgrade Job and Company Data Migrate Job, you need to make sure that user has also the following RBP permissions:

1. Manage Integration Tools -> Access to OData API Metadata Refresh and Export
2. Metadata Framework -> Admin access to MDF OData API
3. Manage Instance Refresh -> View Refresh requests & Manage Refresh

After confirming user has the permissions above and running the jobs mentioned, please follow the next steps:

1. Go to Admin Center > search for OData API Metadata Refresh and Export
2. Perform a Refresh Metadata Cache
3. Navigate again to Instance Refresh page and the issue should not occur anymore.

• KBA 2789795 - Instance Refresh / Instance Sync Tool: The Application Encountered an Unknown Error
• KBA 2791468 - Instance Refresh Tool
• KBA 2812823 - Refresh Status Information - Completed with warning - Full List

 Unable to fetch existing request , instance refresh error, instance refresh tool , KBA , LOD-SF-PLT-REF , Instance Refresh , Problem