SAP Knowledge Base Article - Public

2819664 - The Order of Sales Kit Items in Customer Invoice Does Not Match With the Order in Sales Kit Master Data

Symptom

You created a Customer Invoice with a Sales Kit. Once this Sales Kit is added you observe that the order of the Sales Kit Items does not match with the order in the Sales Kit Master Data.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Go to the Invoice Documents view.
  3. Search for ABC (ABC represents the ID of Customer Invoice).
  4. Navigate to the Items tab.
  5. You observe the order of the Sales Kit Items.

Then,

  1. Go to the Product and Service Portfolio work center.
  2. Go to the Kit Item List view.
  3. Search for DEF (DEF represents the Sales Kit ID).
  4. Highlight the Sales Kit.
  5. You observe the order of the Sales Kit Items.

Comparing both orders, you see that the order in Customer Invoice ABC does not match with the order of Sales Kit Items in Sales Kit DEF Master Data.

Cause

The sequence of Sales Kit Items on Customer Invoice is based on the UUID of the Products included in the Sales Kit unlike the Sales Kit itself.

Resolution

The order of the Sales Kit Items can be changed at any point of time. Ultimately, this order does not make any difference and does not impact on the scenario.

Keywords

Order ; Sales Kit ; Sales Kit Items ; Customer Invoice , KBA , AP-CI-CI , Customer Invoice , How To

Product

SAP Business ByDesign all versions