SAP Knowledge Base Article - Public

2819786 - How to correct an overpayment in a Payment Allocation

Symptom

Because of an overpayment, you have now a difference in your Payment Allocation and a positive amount in Open Amount. If you select Action > Apply discount or credit and add a negative amount, you receive the error message: "No deductible item with matching amount sign".

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Payment Management workcenter.
  2. Go to the Payment Allocation view.
  3. Open the Payment Allocation which has a positive amount in Open Amount.
  4. Click on Action > Apply discount or credit and add the negative amount to balance it.

You receive the error message: 'No deductible item with matching amount sign'.

Cause

The option Action > Apply Discount or Credit cannot be used for this scenario.

Resolution

You can correct it only by using the subtab Allocation to G/L Account or Bank Charges, etc. to correct the Open Amount to 0 EUR.

Keywords

Payment Allocation, overpayment, Apply discount or credit, negative amount, G/L Account, Open Amount , KBA , AP-PAY-PAL , Payment Allocation , Problem

Product

SAP Business ByDesign all versions