SAP Knowledge Base Article - Public

2819992 - You get the message “Reduce number of questions. Only 20 are allowed for matrix view” in a Survey

Symptom

You create a survey with type products, competitor product or registered product. Then, you select the option "Matrix view". The system allows you to enter as many questions as you wish but when you click Simulate, the system throws the error “Reduce number of questions. Only 20 are allowed for matrix view”.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Surveys work center.
  2. Go to the Surveys view.
  3. Click New.
  4. Select Type products, competitor product or registered product.
  5. Click Save and Open.
  6. You select Matrix View in the Details facet.
  7. Go to the Design facet.
  8. Maintain 21 questions.
  9. Click Simulation.
    RESULT: “Reduce number of questions. Only 20 are allowed for matrix view”

Cause

This is the designed behaviour. Only 20 questions can be maintained in the Design facet if you wish to display the questions in a Matrix view.

Resolution

You need to either reduce the number of questions or deselect the option "Matrix view" for this survey.

Keywords

matrix view, product, competitor product, registered product, survey, questions, , KBA , LOD-LE-SUR-ANA , Survey Analytics , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 1905