SAP Knowledge Base Article - Preview

2820145 - Email Sent to Closed Ticket is Being Forward to Unassociated Emails

Symptom

When an email is sent to a Ticket that has been set to the Status Closed, the email is automatically sent to the Unassociated Emails queues with the reason Reference Ticket is Already Closed.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , Problem

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