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SAP Knowledge Base Article - PreviewSymptom
When an email is sent to a Ticket that has been set to the Status Closed, the email is automatically sent to the Unassociated Emails queues with the reason Reference Ticket is Already Closed.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , Problem
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