SAP Knowledge Base Article - Public

2820184 - Regenerate PDF Form Template [Forms] [Service Request] - Onboarding 1.0


  • When uploading a PDF in PDF Form in Onboarding and error message shows "Attached pdf does not pass the validity check."
  • Check Box now populating in form of candidate


SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue



For Live Customer(s)

If you do not have Adobe Acrobat DC software, you may request to regenerate your PDF Form Template to support by providing a PDF with complete form fields. Please reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via Support case. In addition, follow the template when creating an case and provide the needed information below.

  • Subject: KBA 2820184 - Regenerate PDF Form Template
  • Component: LOD-SF-OBD-SCR

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. PDF Form Template
    • [Attach in the case the PDF with form fields]
  1. Permission to regenerate PDF Form Template
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.


For Implementation Partner(s) and Consultant(s)

Please request to your management to install Adobe Acrobat DC as this is the recommended PDF editor

See Also

2088892 - How to Grant Support Access to SuccessFactors Support Staff


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SAP SuccessFactors Onboarding all versions