SAP Knowledge Base Article - Public

2820192 - Competency field is empty when adding a Goal/Objective in Development Plan


When adding a Goal/Objective in Development Plan, the Add Development Goal/Objective dialog opens up and the Competency section is empty. No Competencies are displayed to be selected for the target user the goal/objective is being created.

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SAP SuccessFactors Career Development Plan

Reproducing the Issue

  1. Go to Development;
  2. Select the template;
  3. Click Add Goal/Objective;
  4. The Competencies section is empty, no information is shown:



This issue may be caused when Families and Roles are not configured for users in the instance.


By default, when no filters are configured for competencies in the Development Plan Template, the system will display the information in the Competencies section, when adding a Goal/Objective, based on the users' roles and forms.

For Development Plan Templates not using filters for Competencies, or using a filter to exclude competencies from forms, Families and Roles must be configured for users in the instance, the job codes must be mapped to job roles with competencies associated.

The same may apply when the template is configured with filter to exclude only forms (tag <exclude type="forms"/>). The system understands that only the competencies mapped to the users' job role should appear in the Competencies section.

To avoid an empty box in Competencies field, when adding a Goal/Objective, there are two alternatives:

  1. Map users job code to a job role with competencies associated. Manage Families and Roles (JDM or JPB);
  2. Configure the competencies filter to include the Competency Libraries or Categories created in the instance.

The first option, will require the configuration of legacy Families and Roles (JDM) or Job Profile Builder (JPB), in Admin Center (self-service), for all users in the instance, to match the Development Plan Template configuration. This ensures that competencies are linked to relevant development goals.

  • If the legacy Job Description Manager is enabled, go to Admin Center > Families and Roles > Manage Job Roles and map the competencies to roles;
  • If the Job Profile Builder is enabled, go to Admin Center > Manage Job Profile Content > Set Up Families and Roles and map the competencies to roles.

Complete information on how to configure Families and Roles, access the Job Profile Builder Administration Guide.

The second option, will require to go through a Configuration Change Request in the XML code of the Development Plan, that can be completed by an Implementation Partner, or Cloud Support, in case you are no longer working with a Partner.

Complete information on all available filters configuration for Competencies is available in the section "Linking Development Goals to Competencies" of the Career Development Planning Implementation and Administration Guide.

See Also

2189111 - Competencies Not Showing In The Development Plan


CDP template competency competencies not showing empty list box no information adding creating add create editing edit goals goal objectives objective JPB JDM Families and Roles <exclude type="forms"/> filter filters , KBA , LOD-SF-CDP-TMP , Template Management , LOD-SF-CDP-FAM , Competencies, Behaviors, Families and Roles , Problem


SAP SuccessFactors Succession & Development all versions