SAP Knowledge Base Article - Public

2820573 - Runtime Filter blank, Accessibility settings getting enabled automatically - Canavs/Online Report Designer


  • Accessibility settings are getting enabled automatically for some users in ORD
  • The runtime filters will show as blank in ORD/Canvas reports
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SuccessFactors Workforce Analytics (ANA) - All versions
  • SAP SuccessFactors HCM Suite


If "Enhanced Screen Reader Support and Keyboard Navigation" flag is enabled in:

  1. Admin Center
  2. Company System and Logo Settings (refer SAP Help Portal)

Canvas/ORD will activate the Accessibility option automatically for all users via the WFA User sync job. Hence, the runtime filter in Canvas will be blank.

If you would like to change the behavior of the Runtime filter, you would need to disable the flag "Enhanced Screen Reader Support and Keyboard Navigation" from Company System and Logo Settings and wait for the users to be synchronized again.

To sync the users manually, follow the steps below:

  1. Go to Canvas
  2. Admin
  3. User Maintenance
  4. select the user
  5. Click on Sync

Check the Accessibility column in User Maintenance, the value "accStandard" means disabled and "accAccessible" means enabled.

NOTE: When the flag is enabled in Company System and Logo Settings, even if the Accessibility options in BizX are manually disabled for some users (refer SAP Help Portal), WFA/Canvas will still keep these users as accAccessibility.


Accessibility settings are getting enabled automatically for some users in ORD report Canvas Visually impaired, fine motor impaired runtime filter blank , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , How To


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