SAP Knowledge Base Article - Public

2820714 - PO workflow error in notification area


Workflow error: An agent could not be determined (rule xxx)
There was an error in the workflow definition Workflow for Purchase Order. The manager of user SAP_WFRT could not be determined. Workflow item ID . Click on this text to navigate to the app ‘Work Items with Application Errors’


  • Sourcing and Procurement
  • SAP S/4HANA Cloud 1905
  • SAP S/4HANA Cloud 1908


The Fiori Notification (Error Message)  gets displayed only for the users who are maintained as Workflow Administrators in the Responsible Management (Manage Teams and Responsibilities App).

This issue is occurring  during simulation of the workflow.


Kindly ignore the Notifications which don't have a Purchase Order Number in the Text of the Notification. This will not impact the approval for the PO.

We are planning to correct this issue in future release.


S4, HANA, An agent could not be determined, Workflow , KBA , MM-FIO-PUR-PO , Fiori UI for Purchase Orders , Bug Filed


SAP S/4HANA Cloud 1905