Symptom
- Out of 'n' instances, one of the SVS instance was not running. While checking the status of Cluster participants in HANA Studio (login with GKR_SVS user), some components have status other than 1.
- Unable to complete gift transaction intermittently.
- Below error was there in SVS logs at OS level:
com.gk_software.core.server.jms_engine_activemq.internal.jdbc.lock.LockFailureException: Cannot start broker. Interrupted attempt to acquire lock: com.sap.db.jdbc.exceptions.JDBCDriverException: SAP DBTech JDBC: [139]: current operation cancelled by request and transaction rolled back: current operation cancelled by request and transaction rolled back
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Environment
- SAP Store Device Control 6.2 by GK
- SAP Store Device Control 7.0 by GK
- SAP Store Device Control 7.1 by GK
- SAP Store Device Control 7.2 by GK
- Gk System - app-svs
Product
SAP Store Device Control 6.2 by GK ; SAP Store Device Control 7.0 by GK ; SAP Store Device Control 7.1 by GK ; SAP Store Device Control 7.2 by GK
Keywords
GK, SVS, Gift Transaction fails, Stored Value Server, GK SVS Cluster startup issue , KBA , XX-PART-GKS-POS , SAP Point of Sale by GK , Problem
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