SAP Knowledge Base Article - Public

2821066 - Workflow for Sales Document is not working as expected


Workflow for sales document is not triggered as expected.

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 SAP S/4HANA Cloud


The issue happens because the workflow definition is based on a previous version.

You may check if it is the case:

Go to app Manage Workflows, select the respective workflow from the list, then the workflow's name will be listed.

Choose the respective workflow and check if there is a message as shown below:



For each each workflow name listed, follow the steps below:

  1. Select the workflow and click "Copy". 
  2. Delete the workflow (not the copied one, the other that was copied from).
  3. Rename the workflow to the original name.


credit memo workflow, credit memo requests, credit memo request, issue workflow, workflows, quotation workflow, quotations workflow, This definition is based on a previous version , KBA , SD-SLS , Sales , SD-SLS-2CL , Sales (Public Cloud) , Problem


SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions