SAP Knowledge Base Article - Preview

2821179 - Categories disappear after saving service documents

Symptom

Multilevel Categorization is being used in a service order, confirmation, or service request. Categories can be selected successfully; however, after saving the service document, the selected categories disappear. No error message is displayed during the process.

 
 


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Environment

  • SAP S/4HANA for Customer Management 
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA.

Product

SAP S/4HANA all versions ; SAP S/4HANA for customer management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , CRM-BTX-BF-CAT , Categorization and Reference Object in Transactions , CRM-S4-SRV-SRQ , S4CRM: Service Request , How To

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