You're using Multilevel Categorization in a service order, confirmation or service request. You can select categories. However when you save the service document the categories disappear. There is not any error message either.
SAP S/4HANA for Customer Management
SAP Customer Relationship Management (CRM)
SAP enhancement package for SAP CRM
SAP enhancement package for SAP CRM, version for SAP HANA.
KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , CRM-BTX-BF-CAT , Categorization and Reference Object in Transactions , CRM-S4-SRV-SRQ , S4CRM: Service Request , How To
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