Symptom
- Unable to access Onboarding
- Requesting Login details when trying to access Onboarding from BizX
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Log into BizX
- Navigate to Onboarding
- User is kicked out
- User is presented with login screen and requested to enter login details again
Cause
URL in BizX Connection in Onboarding Super Admin account is incorrect
Resolution
- Log into Onboarding Super Admin Account
- If you do not have Super Admin access or a partner please raise a request with support to check the URL
- Locate your Onboarding Super Admin account
- Navigate to Features
- Navigate to BizX Connection Feature
- Deactivate the feature
- Update the url so it has no reference to the account id in the url
- URL should be just link to BizX
- Activate BizX connection feature again
Keywords
Unable to access onboarding, kicked out, logged out, cannot access onboarding , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , Problem
Product
SAP SuccessFactors Onboarding all versions