SAP Knowledge Base Article - Public

2821517 - Unable to Access Onboarding - BizX URL is Incorrect


  • Unable to access Onboarding
  • Requesting Login details when trying to access Onboarding from BizX


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log into BizX
  2. Navigate to Onboarding
  3. User is kicked out 
  4. User is presented with login screen and requested to enter login details again


URL in BizX Connection in Onboarding Super Admin account is incorrect


  1. Log into Onboarding Super Admin Account
  2. If you do not have Super Admin access or a partner please raise a request with support to check the URL
  3. Locate your Onboarding Super Admin account
  4. Navigate to Features
  5. Navigate to BizX Connection Feature
  6. Deactivate the feature
  7. Update the url so it has no reference to the account id in the url 
  8. URL should be just link to BizX
  9. Activate BizX connection feature again


Unable to access onboarding, kicked out, logged out, cannot access onboarding , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , Problem


SAP SuccessFactors Onboarding all versions