Symptom
- After upgrade to Solution Manager 7.2 SP 09, triggering a status change for a change document fails
- When changing status of a ChaRM change document or cycle document in SM_CRM the error 500 Internal Server Error is displayed after saving. Also in SM13 Update is terminated (Function module CRM_ORDER_WRITE_DOCUMENT).
- When changing status of incident document in SM_CRM the error 500 Internal Server Error is displayed after saving. No dump appears.
- In Charm when trying to "Complete" an Urgent Change document you get a "500 Internal Server Error".
- When adding text in the Text assignment block of an ITSM incident, a 500 Internal Server Error appears.
- Errors in report AI_CRM_IM_UPDATE_FROM_SAP_WS and AI_CRM_IM_UPD_FROM_SAP_WS_ISV:
-
Error updating message XXXXXXXXXX from SAP incident XXXXXXXXX XXXXXXXXXX XXXX. AI_CRM_IM_ICT_EXCH 031
Entry not found in object buffer CRM_ORDER_MISC 104
- SolMan Incident is updated by Refresh Message Status job (running program AI_CRM_IM_UPDATE_FROM_SAP_WS) but only user status of incident is changed, texts and attachments from SAP are not synchronized
- Error in transactions ST12 or ST13:
Function Module: CRM_ORDER_WRITE_DOCUMENT
Class: CD
Number: 328
DUPREC: POS&CRM_ORDER&CRMA_TEXT
- Erron in SM21: Transaction Canceled CD 328 ( POS#CRM_ORDER#CRMA_TEXT )
Update terminated, VB-RC: 9
> Update key: D013............
> Update module: CRM_ORDER_WRITE_DOCUMENT
Update terminated, VB-RC: 9
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Environment
Solution Manager 7.2 SP09
Product
Keywords
500 Internal Server Error, POS # CRM_ORDER # CRMA_TEXT, POS & CRM_ORDER & CRMA_TEXT, CD Number: 328, Message No. CD328, POS#CRM_ORDER#CRMA_TEXT , KBA , change status , pos#crm_order#crma_text , ppf action , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , Problem
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