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2821566 - Error: POS&CRM_ORDER&CRMA_TEXT when editing a document after upgrading to 7.2 SP09 - Solution Manager

Symptom

  • After upgrade to Solution Manager 7.2 SP 09, triggering a status change for a change document fails 
  • When changing status of a ChaRM change document or cycle document in SM_CRM the error 500 Internal Server Error is displayed after saving. Also in SM13 Update is terminated (Function module CRM_ORDER_WRITE_DOCUMENT).
  • When changing status of incident document in SM_CRM the error 500 Internal Server Error is displayed after saving. No dump appears.
  • In Charm when trying to "Complete" an Urgent Change document you get a "500 Internal Server Error".
  • When adding text in the Text assignment block of an ITSM incident, a 500 Internal Server Error appears. 
  • Errors in report AI_CRM_IM_UPDATE_FROM_SAP_WS  and AI_CRM_IM_UPD_FROM_SAP_WS_ISV: 
    • Error updating message XXXXXXXXXX from SAP incident XXXXXXXXX XXXXXXXXXX XXXX.   AI_CRM_IM_ICT_EXCH 031

      Entry not found in object buffer CRM_ORDER_MISC 104

  • Error in transactions ST12 or ST13:

Function Module: CRM_ORDER_WRITE_DOCUMENT

Class: CD
Number: 328
DUPREC: POS&CRM_ORDER&CRMA_TEXT

  • Erron in SM21: Transaction Canceled CD 328 ( POS#CRM_ORDER#CRMA_TEXT )

Update terminated, VB-RC: 9
> Update key: D013............
> Update module: CRM_ORDER_WRITE_DOCUMENT
Update terminated, VB-RC: 9


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Environment

Solution Manager 7.2 SP09

Product

SAP Solution Manager 7.2

Keywords

500 Internal Server Error, POS # CRM_ORDER # CRMA_TEXT, POS & CRM_ORDER & CRMA_TEXT, CD Number: 328, Message No. CD328, POS#CRM_ORDER#CRMA_TEXT , KBA , change status , pos#crm_order#crma_text , ppf action , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , Problem

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